Privacy Policy

1. Introduction

This Privacy Policy explains how Nihon Auto Auction Sdn Bhd (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data when you access or use our online auction platform (“Website”). We are committed to safeguarding your privacy in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. By using our Website, registering an account, or participating in any auction activities, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Personal Identification Data

  • Full name
  • Contact number
  • Email address
  • Billing and shipping address
  • Identification details (e.g., NRIC/Passport) where required for verification

2.2 Account & Transaction Data

  • Username and password
  • Bidding history
  • Purchase and payment records
  • Wallet or credit balance information (if applicable)

2.3 Payment Information

Payment method details (processed securely via third‑party payment gateways)

Note: We do not store full credit/debit card numbers.

2.4 Technical & Usage Data

  • IP address
  • Browser type and device information
  • Pages visited, time spent, and interaction logs
  • Cookies and tracking technologies

2.5 Media & Communication Data

  • Messages sent through our platform
  • Uploaded images or documents for verification
  • Customer support communications

3. How We Use Your Information

  • We use your personal data for the following purposes:
  • To create and manage your auction account
  • To verify your identity and prevent fraudulent activities
  • To process bids, purchases, payments, and deliveries
  • To communicate auction updates, notifications, and transactional emails
  • To improve platform performance, security, and user experience
  • To comply with legal, regulatory, and audit requirements
  • To conduct marketing or promotional activities (only with your consent)

4. Disclosure of Your Information

We may share your data with:

  • Service providers (payment gateways, logistics partners, IT support)
  • Sellers or buyers involved in transactions you participate in
  • Regulatory authorities when required by law
  • Business partners for verified collaborations (with consent)
  • We do not sell, rent, or trade your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling the purposes stated in this policy
  • Legal or regulatory obligations
  • Resolving disputes
  • Enforcing our Terms & Conditions

After the retention period, data will be securely deleted or anonymized.

7. Your Rights Under PDPA

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or outdated information
  • Withdraw consent for data processing
  • Request deletion of your data (subject to legal limitations)
  • Opt out of marketing communications

To exercise these rights, contact us at ask@naaex.com.

8. Cookies & Tracking Technologies

Our Website uses cookies to:

  • Improve user experience
  • Enable essential platform functions
  • Analyze traffic and usage patterns

You may disable cookies in your browser settings, but certain features may not function properly.

9. Third‑Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our Website with the updated revision date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Nihon Auto Auction Sdn Bhd
Email: ask@naaex.com
Address: 12-2, Jalan SS19/1G, Subang Jaya, Selangor